FAQs

SSD stands for “solid state drive”. Unlike older-style hard disks (HDDs) which store data on a rotating platter much like a CD, SSDs have no moving parts and store all data in flash memory on a single or series of computer chips.

SSDs are far quicker to access data, have more storage in a smaller package (compared to HDDs), run cooler and so don’t require as much energy, are generally less faulty than HDDs, more efficient and more durable.

For you, this adds up to a faster, more trouble-free web environment.

cPanel is a user-friendly control panel that simplifies the management of your website. It allows you to manage your website files, manage domains, email accounts, SSL certificates and more. cPanel allows users to create websites using a variety of content management systems (CMS) including WordPress, Drupal, Magento and Joomla, monitor disk space usage, check server logs, and edit website files through cPanel.

Web hosting is the infrastructure or environment — the hardware and connections — that makes your website available on the internet. 

cPanel is software that makes it easy to manage your hosting services. 

Technically, you could manage your web hosting without cPanel, but you’d need some seriouis technical chops.

cPanel hosting accounts are typically activated the same day, usually within minutes of ordering your web hosting service. It may ocassionally take longer if you have asked for a specifiic set up.

You login to your cPanel control panel following the instructions in the Welcome Email that would have been sent to you when you created your account. 

Typically, your cPanel login URL uses the following structure: www.yourdomainname.com:2083 where “yourdomainname.com” is replaced by your domain. 

cpanel and WordPress are two different things and typically have two different logins.

cPanel is the control panel for your whole web hosting environment: your website (which may or may not be WordPress), your email account(s), various app installers, subdomains and security, and much else. 

WordPress, on the other hand, is your actual website (assuming you’ve built your website on WordPress. This may not be the case if you’ve elected to build your website on a different platform.) It’s the pages, posts and design of your site that is viewable to the general public.

If you’ve chosen a cPanel hosting account, you have a number of options: 

• Sitejet Builder is a free website builder integrated into cPanel. It features an extensive array of ready-made, drag-and-drop templates that will help you design and launch a professional-looking website quickly. You’ll find Sitejet Builder in your left-hand tools column when you log into cPanel. You can find more information here: Sitejet Builder .
• Install WordPress or another content management system (CMS). cPanel has a number of tools to help you install software quickly and easily. WordPress Toolklit can be accessed from the left-hand Tools column when you log into cPanel. Another option is to use the Installatron app (from the Applications tools in cPanel) to install WordPress (> Apps for Content Management) or one of a number of other CMSs (e.g. Drupal, Joomla, Concrete — it’s up to you). You can also use Softaculous to perform a similar function — login to cPanel, and scroll down to Software > Softaculous Apps Installer. Both Installatron and Softaculous will guide your through the installation.

Please note that you cannot install an instance of, say, WordPress and Sitejet on the same domain.

There are certain domain extensions (called unrestricted gTLDs) that anyone can register. These include the extensions .com, .net, .info and .org. Many of the “new” domain extensions such as .store, .social, .online and so on similarly don’t have any specific registration requirements.

The group of domain extensions known as country specific domains generally do require you to meet some form of registration criteria. These criteria can differ from country to country. In Australia, for example, the registration of a domain using the .com.au extension requires, firstly, proof that the registration is for some kind of business entity (proof is usually an ABN or ACN number) and that the domain name you are seeking to register has a significant connection with your business.

Please see our knowledgebase article for more information on the specific requirement of .AU domains.

Most common domain registrations are almost immediate and you will receive confirmation of your registration to your nominated email address within minutes.

Certain domain extenstions — notably .id.au and .asn.au — require manual review and registration and confirmation may take several hours. Please be patient as we review your registration information.

Other country-specific domains may also require manual review. You will be notified if this is the case at the time of registration.

Some businesses elect to register their domain name across several domain extensions to protect their brand.

For example, an Australian business called ExamplesRUs might seek to register examplesrus.com.au as well as examplesrus.com (and, perhaps, assuming they’re an online store, examplesrus.store) to protect their brand against domain poaching or squatting by a competitor.

No, that doesn’t mean you need to create three websites; in such instances, it is common to redirect any additional domains to the one where your website lives. This is a seamless experience for the user and does not affect your Google ranking at all.

The best domain name should mirror your business name or brand. 

It may be that your ideal domain name has already been registered; in this instance, you will need to think more laterally and find a word or phrase that lengthens or abbreviates your brand name, or hints at your business promise in a memorable manner. 

We offer unlimited email accounts with all of our cPanel and Managed WordPress accounts.

This means you can create and assign different email accounts to different departments or staff. For example, you could configure the following email accounts: support@yourdomain.com, orders@yourdomain.com, accounts@yourdomain.com, marketing@yourdomain.com … and so on. Alternatively you could set up sally@yourdomain.com, greg@yourdomain.com, vanessa@yourdomain.com … you get the idea.

One catch: the cumulative data in your email boxes counts towards your overall storage space. If you’re in an industry that regularly receives emails with large attachments, you may need more storage space. Hey, we can help with that!

Sitejet Builder for cPanel is automatically installed in your cPanel control panel when your hosting is set up. Simply click on Sitejet Builder in the sidebar navigation or in the cPanel dashboard to start creating your new website with Sitejet. 

Absolutely. Sitejet Builder is included in your cPanel hosting at no additional cost. It includes everything you need to build beautiful websites swiftly, from templates to AI text generator to full access to code, if you want it. 

WP Toolkit is absolutely free and pre-installed with all of our hosting packages. Look for it in the Tools sidebar menu once you’ve logged into cPanel.

Softaculous and Installatron are app installers that make the installation of software such as WordPress easy. And, Yes, they replicate some of the functionality of WP Toolkit. 

However, if you were to choose one of these specifically for WordPress, we would recommend WP Toolkit. It has some key functions, such as Smart Updates, that, for us, make it stand out.